Inclusion List for Internet & VOIP Services
|
DESCRIPTION |
FREQUENCY |
INCLUDED |
|
INTERNET |
||
|
Setup the router |
As Needed |
YES |
|
Connecting Devices to Wifi |
As Needed |
YES |
|
Forgotten Wifi Password |
As Needed |
YES |
|
Change Wifi Password |
As Needed |
YES |
|
Troubleshooting Internet Offline |
As Needed |
YES |
|
Troubleshoot Internet Connectivity |
As Needed |
YES |
|
Troubleshooting Wiif Issues on Main Router |
As Needed |
YES |
|
Troubleshooting third party hardware / wifi / routers |
As Needed |
NO |
|
Troubleshooting Internal Network |
As Needed |
NO |
|
DNS Security Online |
Daily |
YES |
|
VOIP |
||
|
Connect Phones |
As Needed |
YES |
|
Troubleshoot issues with Phones Connecting |
As Needed |
YES |
|
Troubleshoot issues with voice calls |
As Needed |
YES |
|
Troubleshoot issues with VOIP Platform |
As Needed |
YES |
|
Troubleshoot issues with dialling |
As Needed |
YES |
|
Make changes to VOIP System setup |
As Needed |
YES |
|
Adding Call Groups |
As Needed |
YES |
|
Adding Voicemail boxes |
As Needed |
YES |
|
Change users |
As Needed |
YES |
|
Upgrade Phone Software |
As Needed |
YES |
|
Setup VOIP App |
As Needed |
YES |
|
Add / Edit / Delete User Accounts |
As Needed |
YES |
|
Add / Edit / Delete User and Security Groups |
As Needed |
YES |
|
Add / Edit / Delete Distribution Groups |
As Needed |
YES |
|
Forgotten Password Resets |
As Needed |
YES |
|
Restore Files from Backups |
As Needed |
YES |
| Security Monitoring and Alerts |
As Needed |
YES |
Items not included in the above list are not covered by support contracts and will incur additional costs.