Internet & VOIP Service Definitions & Frequently Asked Questions
Internet
The internet is the wider network that allows computer networks around the world run by companies, governments, universities and other organisations to talk to one another. The result is a mass of cables, computers, data centres, routers, servers, repeaters, satellites and wifi towers that allows digital information to travel around the world.
ADSL
ADSL stands for Asymmetric Digital Subscriber Line.
ADSL (Asymmetric Digital Subscriber Line) is a technology that facilitates fast data transmission at a high bandwidth on existing copper wire telephone lines to homes and businesses. Unlike regular dial-up copper telephone line service, ADSL provides continuously available, always-on broadband connections. ADSL is being phased out throughout the UK accept in the most remote locations.
What speeds does ADSL offer
ADSL comes in two variations. These speeds are the theoretical maximums and not guarnateed on your service.
| Product | Downstream in mbps (upto) | Upstream in mbps (upto) |
| ADSL 8/1 | 8 | 1 |
| ADSL 24/2 | 24 | 2 |
What equipment do I need
To take advantage of ADSL the end user will need either;
- A ADSL specific router that will connect directly to the premises NTE telephone socket using a DSL splitter.
How many VoIP users can I have on a ADSL Connection
| Product | Downstream in mbps (upto) | Upstream in mbps (upto) | VoIP Users |
| ADSL 8/1 | 8 |
1 | 1-3 |
| ADSL2 24/2 | 24 | 2 | 4-6 |
How long does it take to install a ADSL Connection
The current lead time for an ADSLconnection is 6-10 working days. According to the latest updates from BT Openreach.
What else do I need
You will need a standard POTS analogue telephone line to have your ADSL connection deployed in conjunction with. Installation will require an engineer visit from BT Openreach to put your connection in place. This will require you to be onsite at your business premises to allow access to the engineer. Once this is completed JMV will visit to install your broadband services, routers and any other hardware ordered at the time.
FTTC
FTTC stands for Fibre to the Cabinet.
Fibre to the cabinet is a connectivity technology that is based on a combination of fibre optic cable and copper cable. The fibre optic cable is in place from the local telephone exchange to a distribution point (commonly called a roadside cabinet), hence the name fibre to the cabinet. From this distribution point a standard telephone line based on copper is then used to deliver the broadband connectivity.
What speeds does FTTC offer
FTTC comes in two variations. These speeds are the theoretical maximums and not guarnateed on your service.
| Product | Downstream in mbps (upto) | Upstream in mbps (upto) |
| FTTC 40/10 | 40 | 10 |
| FTTC 80/20 | 80 | 20 |
What equipment do I need
To take advantage of FTTC the end user will need either;
- An ethernet router that will connect to a BT Openreach fibre router and deliver your connection via PPPoE
- A vDSL specific router that will connect directly to the premises NTE and connect without the BT Openreach fibre router.
How many VoIP users can I have on a FTTC Connection
| Product | Downstream in mbps (upto) | Upstream in mbps (upto) | VoIP Users |
| FTTC 40/10 | 40 | 10 | 10-20 |
| FTTC 80/20 | 80 | 20 | 20+ |
How long does it take to install a FTTC Connection
The current lead time for an FTTC connection is 10 working days. According to the latest updates from BT Openreach.
What else do I need
You will need a standard POTS analogue telephone line to have your FTTC connection deployed in conjunction with. Installation will require an engineer visit from BT Openreach to put your connection in place. This will require you to be onsite at your business premises to allow access to the engineer. Once this is completed JMV will visit to install your broadband services, routers and any other hardware ordered at the time.
FTTP
FTTP stands for Fibre to the Premises.
Fibre to the premises is a connectivity technology that is based on fibre optic cable being in place all the way from the local telephone exchange to the business location. FTTP is up to 40 times faster than copper based broadband.
What speeds does FTTP offer.
These speeds are the theoretical maximums and not guarnateed on your service.
| Product | Downstream in mbps (upto) | Upstream in mbps (upto) |
| FTTC 80/20 | 80 | 20 |
| FTTC 330/30 | 330 | 30 |
| FTTC 1000/50 | 1000 |
50 |
What equipment do I need
To take advantage of FTTP the end user will need an ethernet router to manage the connection. The connection is delivered via standard ethernet presentation.
How many VOIP users can I have on a FTTP Connection
| Product | Downstream in mbps (upto) | Upstream in mbps (upto) | VOIP Users |
| FTTC 80/20 | 80 | 20 |
50+ |
| FTTC 330/30 | 330 | 30 | 75+ |
| FTTC 1000/50 | 1000 |
50 | 100+ |
How long does it take to install a FTTP Connection
The current lead time for an FTTC connection is 14 working days. According to the latest updates from BT Openreach.
What else do I need
End users should be aware that the installation of FTTP can be subject to survey by BT Openreach engineers and that in certain cases excess installation charges may apply. Installation will require an engineer visit from BT Openreach to put your connection in place. This will require you to be onsite at your business premises to allow access to the engineer. Once this is completed JMV will visit to install your broadband services, routers and any other hardware ordered at the time.
Leased Line
A leased line is a high-speed private internet connection that offers uncontested data exchange services on a 1:1 contention ratio via a dedicated fiber optic cable. This means that, in exchange for fixed subscription fee, service users do not share circuit capacity with any other users, resulting in faster upload/download speeds.
What speeds does a Leased Line offer.
These speeds are the speeds that you will receive. This is a guaranteed service.
| Product | Downstream in mbps (upto) | Upstream in mbps (upto) |
| Leasd Line 100 |
100 | 100 |
| Leased Line 500 | 500 | 500 |
| Leased Line 1000 | 1000 | 1000 |
What equipment do I need
To take advantage of a Leased Line you will need an ethernet router to manage the connection. The connection is delivered via standard ethernet presentation.
How many VOIP users can I have on a FTTP Connection
| Product | Downstream in mbps (upto) | Upstream in mbps (upto) | VOIP Users |
| Leased Line 100 | 100 | 100 | 100+ |
| Leased Line 500 | 500 | 500 | Unlimited |
| Leased Line 1000 | 1000 |
1000 | Unlimited |
How long does it take to install a Leased Line Connection
The current lead time for a LEased Line connection is 3-12 months working days. This will depend on many factors. OpenReach / Virgin will have to physically install a dedicated Fibre cable into your property. This can involve lots of civil works, road closures etc.. and therefore lead times can be very long.
What else do I need?
End users should be aware that the installation of a Leased Line is subject to survey by BT Openreach / Virgin engineers and that in certain cases excess installation charges may apply. Installation will require an engineer visit from BT Openreach to put your connection in place. This will require you to be onsite at your business premises to allow access to the engineer. Once this is completed JMV will visit to install your broadband services, routers and any other hardware ordered at the time.
VOIP
Voice over Internet Protocol (VoIP) is a technology that enables voice transmissions to travel over the internet, rather than over traditional analogue phone lines. Watch our short video here to find out more.
What’s the difference between analogue and VoIP?
Analogue telephones communicate over copper wires whilst VoIP phones use your broadband connection to send voice streams over the internet.
What is hosted VoIP or hosted telephony?
Hosted VoIP or hosted telephony (they mean the same thing) is a telephony solution which does not involve any onsite PBX equipment. Your handsets connect remotely to your Internet Telephony Service Provider (ITSP) VoIP servers over the internet, meaning you only need an IP phone and an internet connection.
How do I make a VoIP phone call?
You will find there is no difference between making a call using a traditional analogue phone and making a call using a VoIP phone.
What are the advantages of an IP phone?
When compared to an analogue phone, the advantages are clear. IP Phones are packed with features like local phone directories, memory keys, presence indicators, colour screens, do not disturb and more.
What are the advantages of VoIP?
VoIP is far less expensive that traditional telephony. You will spend less on infrastructure, upkeep and call rates (especially international destinations). You also get more for your money – many professional features come free of charge like time-based call routing, voicemail to email and follow-me. You can read more about the advantages of VoIP here.
What are the advantages of VoIP for my small business (SME)?
Key benefits include saving up to 40% on call rates, free customer support, totally managed services, follow-me numbers, professional call routing and IVR menus and more. Read more on the advantages of VoIP for SMEs.
How is the call quality?
At least as good as, if not better, than traditional telephony. Many phones come with HD voice built in, and many ITSPs support HD voice codecs.
Why should I choose VoIP?
Aren’t you convinced yet? You spend less, you get more plus it’s customised to fit your needs. Read more on how VoIP could benefit your type of business in our Sectors section.
3CX
3CX is a software-based private branch exchange (PBX) based on the SIP (Session Initiation Protocol) standard. It enables extensions to make calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services.
3CX offers complete unified communications out of the box including phone service, video conferencing, instant messaging, text chat, voice mail, fax, etc. Users can easily log into 3CX using desktop or mobile devices as 3CX fully supports Windows, Mac, iPhone and Android devices.
The 3CX communication system is a multi-award-winning solution used by thousands of companies worldwide, including international brands such as McDonalds, Pepsi and American Express.
How Your Business Can Benefit With 3CX Telephone System
Work from anywhere, at any time, without your clients knowing you’ve left the office with a 3CX phone system. The modern office needs to take advantage of 3CX mobility features to improve employees’ productivity and customer service.
An all-in-one software-based communications system, 3CX is all about making communication simple while putting money back into your pocket by cutting costs on your telecommunications bill.
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security has been exclusively developed to protect your PBX system from attacks.
- Increased secure web server configuration
- Automatic detection & blacklisting of SIP Attack tools
- Global IP Blacklist automatically updated for participating PBXs
- Traffic to 3CX apps is encrypted via the 3CX Tunnel
- Voice traffic is encrypted via SRTP
- Automatic generation and management of SSL certs
- Revolutionary VoIP Security with A+ rating from SSL lab
- Automatic Failover for instant backup
- Encryption between browser and the website ensured via HTTPS
- Limit access to 3CX management console based on IP
Apps & Features
With 3CX, you can take your extension wherever you go. With apps for Android and iOS, softphone for Windows, WebRTC softphone and clientless web conferencing, you are guaranteed to be kept in the loop, always and everywhere. Customers can instantly reach you directly from your website with the 3CX Live Chat & Talk plugin.
Download 3CX apps on your Android / iOS Device
- Use your extension from anywhere
- Benefit from free VoIP calls with your smartphone
- Save battery life with “PUSH” notifications
- Connect all apps simultaneously via SIP Forking
- Enjoy the most progressive Android & iOS VoIP apps in the UC market
- Benefit from integrated features such as status, web conferencing, instant messaging
Easy to Use Windows Softphone
- Initiate IP Phone calls from your desktop with CTI mode
- Work remotely from anywhere
- Easily view the status of your colleagues
- Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
- Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
- Automatically obtain reports on customer and agent activities
- Includes Wallboard and Q-Manager view
User-friendly WebRTC Softphone
- Multifunctional web app with inclusive UC features
- Make calls straight from the browser or easily control calls on your IP phone or smartphone
- Integrated WebRTC technology resulting in reduced bandwidth usage
- Web Client extension for Chrome and Edge
Business VOIP
Business VOIP is our small business VOIP platform that can tranform your small business comms.
This is our simplified VOIP platform for those businesses who dont need all the advacned functionality of 3CX and a dedicated Hosted VOIP System.
It comes with the following features:
- CallFlow to direct calls to exactly who you want
- Call diversion so you never miss a call
- CAller Menus (IVR) so you can divert clients to the right department
- On hold music
- Opening Hours
- Voicemail
- Conference calls
This is stil fully supported by JMV technicians.